FAQ

Can you tell me more about your leather?

We most commonly use cow, sheep, and kid (goat) leather. Each hide is unique and you will find natural variations between items even when cut from the same hide. Because the leather is real leather and not vinyl you'll also find natural blemishes and differences in textures and colours within the same hide. These variations are considered to be part of leather's natural beauty. They are not considered to be faults. If colour matching is important please contact us as we may be able to provide a swatch. 

Do you take custom orders for colours and sizes you don't stock?

Yes we are happy to work with around particular colours or sizes you might have in mind. Please use the contact form to make your request. There's usually only a couple of weeks lead time.

I would like my parcel insured - can you do this?

Yes but the cost varies by order amount - please leave a note with your order and we'll send you a separate invoice.

How soon will you ship my order?

We'll usually ship within  5 business days. If you need a rush order please specify when ordering and we'll let you know if it's possible.

My purchase is a gift can you send it directly to the recipient?

Yes absolutely please leave us a note with your order.

Do you offer returns for change of mind?

Most of our items are made to order and we are not able to offer a refund. Under some circumstances we can arrange an exchange however, postage both ways is at cost to you.

Do you wholesale to retailers?

We are happy to discuss wholesale including minimum order amounts - please use the contact form to get in touch and make sure you include some information about your business so we can check you out too.